Last Updated: August 2026
We understand that travel plans can change. Maldives Agents aims to make cancellation conditions as clear as possible before you confirm your booking.
1. Cancellation Terms
Cancellation conditions vary depending on the resort, accommodation provider, travel dates, offer and services booked.
The cancellation terms applicable to your specific reservation will normally be included in your quotation, payment request or booking confirmation.
The booking-specific cancellation conditions provided to you take priority over this general Cancellation Policy.
2. Cancellation Requests
All cancellation requests should be submitted to Maldives Agents in writing.
Your cancellation is not considered processed until it has been acknowledged by our team.
We recommend including your booking reference and lead guest name when submitting a cancellation request.
3. Cancellation Charges
Depending on your reservation, cancellation charges may include:
- No cancellation fee within an applicable free-cancellation period
- Loss of deposit
- Partial cancellation charges
- Charges for one or more nights
- 50%, 75% or another percentage of the booking value
- 100% cancellation charge
The exact conditions depend on your confirmed booking.
4. Non-Refundable Rates
Some promotional, advance-purchase or special rates may be partially or completely non-refundable from the time of confirmation.
Where a booking is non-refundable, this will normally be communicated before payment.
5. Peak Travel Periods
Stricter cancellation policies may apply during high-demand periods including Christmas, New Year, Easter, festive seasons and other peak travel dates.
Certain peak-period bookings may require full prepayment and may become non-refundable significantly before arrival.
6. No-Shows
Failure to arrive without cancelling the reservation is generally considered a no-show.
No-shows may result in a charge of up to 100% of the total booking amount depending on the supplier's policy.
7. Early Departure
Guests who voluntarily leave a resort or accommodation before their confirmed departure date may not be entitled to a refund for unused nights, meals, transfers or other services.
Any refund is subject to the relevant supplier's approval and applicable conditions.
8. Flight Delays and Cancellations
International flight delays or cancellations do not automatically cancel or refund accommodation reservations.
Guests should contact Maldives Agents as soon as possible when a flight disruption may affect their arrival.
We will make reasonable efforts to communicate with the relevant suppliers and assist with available options.
9. Weather and Transfer Disruptions
Seaplanes, domestic flights and speedboats may be affected by weather or operational conditions.
Where a transfer is delayed or cancelled, alternative arrangements and any refunds or additional charges will depend on the relevant operator's policy and circumstances.
10. Refund Processing
Where a refund is approved, the refundable amount will be determined after applicable supplier cancellation charges and other non-refundable amounts have been accounted for.
Refund processing times may vary depending on the supplier, payment method, bank and payment processor.
Any currency conversion differences or bank charges outside our control may affect the final amount received by the guest.
11. Changing Dates Instead of Cancelling
Where permitted, we can request a change of travel dates as an alternative to cancellation.
Date changes are subject to supplier approval, availability, seasonal rate differences and applicable amendment fees.
Approval cannot be guaranteed.
12. Cancellation by a Supplier
If a confirmed service is cancelled by a supplier, Maldives Agents will work with the supplier and guest to determine the available solution, which may include an alternative service, travel-date change, credit or refund depending on the circumstances and applicable supplier terms.
13. Travel Insurance
International travelers are strongly encouraged to obtain appropriate travel insurance.
Depending on the policy selected, travel insurance may provide protection for certain cancellations, medical emergencies, travel disruptions, baggage issues and other unexpected circumstances.
Guests are responsible for reviewing the coverage and exclusions of their chosen insurance policy.
14. Need Assistance?
If your travel plans have changed, contact Maldives Agents as early as possible.
Earlier notice generally gives us more opportunity to work with the relevant supplier and identify the options available for your reservation.