Last Updated: August 2026
This Payment Policy explains how payments for reservations arranged through Maldives Agents are handled.
1. When Payment Is Required
Submitting an inquiry is free and does not require payment.
Payment is requested only after you have received a quotation and indicated that you would like to proceed with the booking.
Depending on the reservation, payment may be required as:
- Full payment
- A deposit followed by a balance payment
- Another payment schedule specified in your quotation
2. Payment Deadline
Each payment request may include a deadline.
Because resort availability and rates can change, failure to complete payment within the stated period may result in:
- Loss of availability
- Expiry of the quotation
- Cancellation of a provisional reservation
- Changes to the applicable rate or promotion
If a payment deadline has passed, please contact us before making payment so that availability and pricing can be reconfirmed.
3. Accepted Payment Methods
Available payment methods will be communicated during the booking process and may vary depending on the reservation, currency and country.
Guests should only make payment using payment instructions officially provided by Maldives Agents.
4. Currency
Most international Maldives resort bookings are commonly quoted in United States Dollars (USD), although another currency may be specified.
Where your card, bank account or payment method uses another currency, your financial institution or payment provider may apply its own exchange rate and fees.
These charges are outside the control of Maldives Agents.
5. Bank and Processing Fees
Banks, card issuers, intermediary banks or payment providers may charge transaction, international payment or currency-conversion fees.
Unless specifically stated otherwise, such external charges are the responsibility of the payer.
6. Payment Confirmation
After making payment, guests may be asked to provide proof of payment or transaction details.
Payment should not be considered final booking confirmation until Maldives Agents confirms that the payment has been received and the relevant reservation has been successfully confirmed.
7. Deposits
Where a deposit is permitted, the remaining balance must be paid by the deadline stated in the booking conditions.
Failure to pay the balance by the deadline may result in cancellation and the application of cancellation charges.
8. Non-Refundable Payments
Certain rates, promotions or travel periods may require non-refundable payment.
Any material non-refundable conditions will normally be communicated before the guest proceeds with payment.
9. Payment Security
Guests should use only payment instructions received through official Maldives Agents communication channels.
If you receive unusual or unexpected payment instructions, contact Maldives Agents to verify them before transferring funds.
Never send sensitive payment credentials through unsecured communication channels.
10. Pricing Errors
While reasonable care is taken when preparing quotations, errors may occasionally occur.
If a significant pricing error is identified before confirmation, Maldives Agents will notify the guest and provide the corrected price before proceeding.
11. Additional Charges at the Resort
Unless specifically included in your quotation, personal expenses incurred during the stay are normally payable directly to the resort or service provider.
Examples may include:
- Spa treatments
- Private dining
- Premium beverages
- Excursions
- Diving
- Watersports
- Retail purchases
- Additional transfers
- Room upgrades
- Other personal expenses
12. Refunds
Refund eligibility is determined by the applicable booking and cancellation conditions.
Where a refund is approved, processing times depend on the supplier and payment method.
Bank fees, payment processing charges and exchange-rate differences may affect the final amount received.
13. Payment Questions
If you are uncertain about an amount, payment deadline or payment instruction, please contact Maldives Agents before making payment.
We are happy to verify the details of your reservation.